Lisa Deshun Smart, APRN

To obtain patient ratings and comments, we partner with Press Ganey, an independent patient satisfaction company that works with more than 26,000 healthcare organizations to improve the patient experience. These patient verified ratings are based on the “likelihood to recommend” physician scores on the nationally developed CAHPS Clinician & Group Survey (CG-CAHPS). Actual top box results for this question are translated to a 1-5 scale, and the star scores are measured on that scale, with 5 being the best score.