Visitor Information

Welcome to Visitor Information

Here you will find all of the information you would need if you have a family member staying with us as a patient. Everything from visiting hours to items to bring to prepare for a stay. We want you to be comfortable and worry-free while you stay with us. If you have any questions, please contact us.

Dining Options

We hope that you and your family find your stay with us as comfortable and accommodating and possible, including an enjoyable dining experience.

Ochsner LSU Health Shreveport Cafeteria

The cafeteria, located on the LSU Shreveport School of Medicine ground floor, offers a variety of freshly prepared food selections and is open for breakfast, lunch, dinner, and late night. Cafeteria and Deli accept Cash and Credit Cards.

WOW Café

The WOW Café features sauces inspired by flavors found throughout the world. The WOW Café offers award-winning signature sauces and spice rubs made from scratch that can only be found at WOW Café. From our Homemade Ranch to our signature Paradise City Thai Chili sauce, we have a sauce for every palate. With burgers, chicken tenders, wraps, and salads, you’ll love what the WOW cooks up! Located in the LSU School of Medicine on the ground floor.

P.J.’s Coffee

PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry that demonstrated that better beans, superior roasting techniques, and pure passion for the art of coffee-making mattered. PJ’s Coffee serves a wide variety of hot, iced and frozen coffee beverages using only the top 1% of Arabica beans, as well as organic tea and fresh breakfast pastries. PJ’s famous iced coffees are brewed daily using a special cold-drip process that protects the flavor and strength of the beans, while producing a coffee that is 2/3 less acidic – a process pioneered by our founder. Located next to the WOW café on the ground floor of LSU School of Medicine.

Monday – Friday
6:13 am – 10:30 am
11:00 am – 9:00 pm
11:30 pm – 4:00 am

Saturday & Sunday
6:15 am – 10:30 am
11:00 am -7:30 pm

Parking Guide

To making parking easier and more clear please see the map to the right. If you have any questions or would like more information please feel free to contact us.

Parking Guide PDF

Prepare for a hospital stay

As closet space is limited, please bring only a few items for your personal use:

  • Picture ID
  • All Insurance Information
  • Required Referral letter
  • Any required co-payments/deposits (Ochsner LSU Health Shreveport accepts Visa and Mastercard)
  • Current proof of income (for patients requesting free care classification)
  • Pajamas or a nightgown (the hospital provides patient gowns)
  • Dressing gown, slippers, underwear
  • Toiletries such as a comb, a hairbrush, a toothbrush and toothpaste, soap, deodorant, shampoo, a shaving kit, etc.
  • All personal articles should be labeled with your name.
  • Financial information/legal documents

Optional Items:

Battery-operated equipment, such as a razor, lamp or radio (with earphones) is allowed. Electric hairdryers (less than 800 Watts) or curling irons are permitted but you should not use them while in bed or alone in the room. You may bring a small amount of money for personal needs such as newspapers, snacks, etc.

For safety reasons, please leave the following items at home:

  • Butane or other gas-powered equipment
  • Electrical appliances
  • Jewelry
  • Appliances such as a coffee maker, a fan, a humidifier, an electric hairdryer that uses more than 800 Watts
  • Large sums of money, credit cards or valuable papers. If this is not possible, safety deposit boxes are available through Ochsner LSU Health Police (security). Ochsner LSU Health Shreveport assumes no responsibility for any theft, loss or damage if you do not use the safety deposit boxes.


  • Medications – Prescription bottles and over-the-counter medications
  • If your physician asks you to bring your medication that you are currently taking (including prescription drugs, over the counter drugs and herbal products) give it to the nurse or physician who admits you.
  • A relative or friend may then return your medication to your home.
  • If this is not possible, the medication will be kept for you until you leave the hospital.
  • Remember to ask for your medication when you are informed of your discharge. Unless directed by your physician, pharmacist or nurse, do not take any of your own medication while in the hospital.


If you wear dentures and remove them at night or have to remove them for surgery, please ensure that a family member keeps them for you and don’t leave them in your hospital room unattended. Dentures can be picked up accidentally and thrown out when a room is being cleaned. Bring a container if you have one.

Prepare for a clinic stay

What to bring with you to your appointment:

  • Picture ID
  • All Insurance Information
  • Required Referral letter
  • Any required co-payments/deposits (University Health Shreveport accepts Visa and Mastercard)
  • Current proof of income (for patients requesting free care classification)
  • University Health Patient ID card

Items to note before your appointment:

  • You must be registered for each clinic visit or before having a test.
  • Please allow for time to park; parking is available at identified parking lots (see map).
  • Clinic registration is done by appointment time. To decrease your overall waiting time, we recommend that you do not arrive more than 30 minutes prior to your appointment.
  • Please leave your valuables at home. Please bring as little as possible to your appointment to minimize the security risk.

Payment of Services:

  • If you are uninsured and do not qualify for free care, you may be required to pay a self-pay deposit prior to treatment for this visit.
  • If you are uninsured and unable to provide valid proof of Louisiana residency at the time of registration, you may be required to pay a minimum $250.00 non-Louisiana resident fee at each clinic visit.
  • If your insurance plan does not list Ochsner LSU Health Shreveport as an in-network provider, you may be responsible for up to 100% of the hospital and physician bills.

If you require additional information, please contact the specific clinic.

Ambulatory Clinic Directory

Address: 1602 Kings Hwy

Breast Imaging1st Floor
Cardiopulmonary Services2nd Floor
Charity Assistance Office1st Floor
Day Surgery3rd Floor
Deli1st Floor
ENT Clinic3rd Floor
Eye Specialty Clinic1st Floor
General Medicine Clinic2nd Floor
Information Desk1st Floor
Infusion/Recovery Clinic3rd Floor
Lab/Blood Collection1st Floor
Lab/Blood Collection2nd Floor
Medicine Subspecialty Clinic2nd Floor
Oral Maxillofacial Surgery Clinic3rd Floor
Orthopedic Clinic1st Floor
Pediatric Pulmonary Clinic2nd Floor
Pharmacy2nd Floor
Pre-Op Assessment Testing3rd Floor
Psychiatry Clnic2nd Floor
Radiology Services1st Floor
Rehabilitation Services1st Floor
Social Services1st Floor
Surgery3rd Floor
Surgery Clinic3rd Floor
Urology Clinic3rd Floor

Women’s & Children’s Clinic Directory

Address: 1602 Kings Hwy

Charity Assistance Office1st Floor
Children’s Health Clinic1st Floor
Children’s Health Subspecialty Clinic1st Floor
Lab/Blood Collection1st Floor
Perinatal Clinic2nd Floor
Women’s Health Clinic2nd Floor

Family Medicine Clinic Directory

Address: 1502 Kings Hwy

Patient Registration1st Floor
Family Medicine Clinic2nd Floor
Family Medicine Faculty Clinic3rd Floor
Family Medicine Primary Care/Comprehensive Care Clinic4th Floor
Eye General Clinic1420 Kings Highway
Viral Disease Clinic6670 St. Vincent Avenue

Other Information

  • Visitor Guide
  • Gift Shop

Regular Visiting Hours: 7:00 am – 9:00 pm everyday.

Visitors may make a hospital stay seem more comfortable. For the safety of our patients, we ask that you follow these visiting policies:

  • Visitors should be in good health.
  • Visitor passes are needed if you are visiting a patient after 9:00 p.m. Check with the nurse to find out how to get a pass.
  • Please be considerate of other patients and visitors.
  • If the patient you are visiting is in a room with an isolation sign, please check with the nurse before going in. Certain rules are needed for the safety of the patient as well as visitors.
  • Visitors may be asked to leave the room if the doctor or nurse needs to see the patient.
  • Some patients may be on special diets during their treatment. Please check with the nurse before bringing food or drinks for a patient.
  • Convenient waiting areas are available for family and visitors on every floor.
Burn UnitMedical
Intensive Care
Intensive Care
Intensive Care
Intensive Care
5:00-5:30 a.m. 5:00-5:30 a.m. 5:00-5:30 a.m.OpenOpen 24/7 – Parents
11:00-11:30 a.m. 11:00-11:30 a.m. 11:00-11:30 a.m.Except
5:30 a.m. – 7:30 a.m.

5:30 p.m. – 7:30 p.m.
4:00-4:30 p.m. 4:00-4:30 p.m. 4:00-4:30 p.m.
8:00-8:30 p.m. 8:00-8:30 p.m. 8:00-8:30 p.m.

The Ochsner LSU Health Shreveport Gift Shop offers inspirational books and messages, stylish jewelry, purses, plush animals, baby gifts and seasonal tabletop décor for patients and their families. If you’re a visitor at the hospital, we have that special gift for a loved one’s room. Services offered are free delivery for on-campus locations and personal gift arrangements for special occasions.

Phone Number: 318-626-0022
Fax Number: 318-675-5983
Location: K1-39 – Hospital
Hours: 8:15 a.m. – 3:45 p.m.

Services & Departments

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Patient Information

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Visitor Information

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Other Resources

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