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  3. Billing & Financial Services

Billing & Financial Services

No Surprise Billing

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. To learn more about your rights and protections click here.

Ochsner LSU Health Shreveport recently transitioned to a new statement vendor. If you have received an older statement, we apologize for the delay and appreciate your patience as we resume our paper statement process. Also, if you would like to move to paperless billing, learn more about text and email statements/reminders here.

Contact Us

If you have specific questions about your statement, call Ochsner LSU Health Shreveport's Patient Account Customer Service Department Monday - Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. and 4:30 p.m.

To contact us in writing:

Ochsner LSU Health System / Patient Accounts Customer Service / PO Box 2138 Memphis, TN 38101

To contact us by telephone:

Phone: 318-654-6760

To contact us by email: ohslsubilling@ochsner.org

Patients, please bring your insurance card(s) and ID with you to each appointment. It is important to have your correct insurance information on file to help us correctly bill your insurance.

COVID-19 Testing Cost

The cash pay price for the COVID-19 test at Ochsner LSU Health is $72.15. Please note the state of Louisiana has allocated funding to cover the test for uninsured patients so we anticipate the cost to be covered by the state of Louisiana.

If you have any questions, please contact our central pricing office at 318-626-0986.

You can also contact us at 318-626-1168 to get more information about applying for Medicaid coverage.

We know that hospital and physician bills along with health insurance claims can be confusing.

Additional information about the billing and financial services at Ochsner LSU Health Shreveport is provided in this section of our website to help you better understand our patient billing process and to answer some of the most frequently asked questions we receive.

Understanding Your Insurance

Baffled by premiums, deductibles and out-of-pocket maximums? We know that medical bills and health insurance claims can be confusing.

Watch an overview of how health insurance works.

Have Billing Questions?

If you have specific questions about your statement or would like to pay your balance over the phone, you can contact our department for more help.